The terms governing your enrolment and study at Impel College.
These terms and conditions govern the relationship between Impel College of London and its students. By enrolling in any course, you agree to be bound by these terms.
Course fees must be paid in full prior to the start of the course unless an instalment plan has been agreed in writing. It is the student’s responsibility to pay fees on time according to the payment plan agreed upon at time of course enrolment. Should a student require an extension for their fee payments, please contact us at least two weeks prior to fee being due. A learner with outstanding fees shall be suspended from undertaking any training and assessment services until such times as the outstanding arrears have been brought up to date.
There is a non-refundable administration fee of £500 if your visa is refused.
The decision to enrol in any training has to be the right decision for your career aspirations and hopes for the future. To assist you in making the right decision, we allow a 7 day cooling off period immediately after the completion of your enrolment. If you decide to cancel within this timeframe, you will receive a full refund of any fees paid.
Cancellations made by you must be made via email and are deemed to take effect on receipt of your written notification. Refunds of any unused portion of your fee payment are available in circumstances whereby we are unable to provide the services for which you have prepaid.
There is no refund of fees for: (1) any poor and/or non-attendance; (2) poor behaviour; (3) you simply changed your mind; (4) you asked for a service to be done in a certain way against the advice of the business; or (5) were unclear about what you wanted.
If you leave and/or abandon your course before the scheduled termination date and time, for whatever reason, no refund will be given. Learners who leave the course prior to completion can receive a statement of attainment for all units completed, upon request.
In the event of us having to cancel a course, without offering any acceptable alternative, then you shall be entitled to a full refund of monies paid and no further liability shall be incurred by us.
We are not obligated to extend the period of your enrolment if you have not completed your course on time. You will have to contact the Home Office for an extension of the visa.
To be deemed in attendance, you are expected to complete 80% of all structured training and 100% of all assessment tasks. Students are expected to attend all timetabled classes. Absences of more than one week must be authorised in advance.
By enrolling to study, you are confirming that you fully understand and agree to comply with the conditions of your Student visa during your studies. Non-compliance of Student visa conditions could mean withdrawal from your course and a breach in visa conditions will be reported to UKVI. Your visa is tied to Impel College — you cannot just transfer to another institution. You must collect your Biometric Residence Permit (BRP) within 10 days of arrival in the UK.
We will maintain and deliver high quality training courses. We will maintain Workplace, Health and Safety, Equal Opportunities, Harassment, Bullying and Discrimination Policies and relevant legislation. We will have suitable qualified staff and provide all training services for which we are registered to provide.
When you elect to participate in training with us, you have a responsibility to: adhere to our policies and procedures; treat others with respect, fairness and courtesy; not plagiarise, collude or cheat in any assessment activity; participate in the course; submit assessments on time and in the required manner; and provide written notice of any changes to your enrolment status.
You have a right to: be treated fairly with respect from others and without discrimination or harassment; be free from all forms of intimidation; have personal property protected from damage; learn in an environment that is conducive to success; work and learn in a supportive environment without interference from others; privacy concerning records containing personal information; be given information about assessment procedures at the beginning of the unit; lodge a complaint and have it investigated effectively without fear of retaliation; and express and share ideas and to ask questions.
For any queries regarding these terms, contact us at info@impelcollege.co.uk or write to Impel College of London, 784 Uxbridge Road, 1st Floor, Hayes, UB4 0RS. Phone: 020 8561 8003.
Last updated: March 2026
